Kulnari Adventure Golf Pte Ltd (“We”, “Quay House”, “our” or “us) are committed to protecting your (“you” or “your”) personal data, handling it responsibly and respecting your privacy. This policy covers the personal data that we collect whenever you interact with us, including when you use our websites and apps, when you visit one of our venues, attend an event at Quay House, and when you correspond with us (by email or over the phone). It also covers personal data that we may receive from third parties.
The sections below explains this in more detail:
- The types of personal data we collect from you
- The types of personal data we receive from third parties
- Why we process your personal data
- Who we share your personal data with
- How long we retain your personal data and security
- Your rights to withdraw your consent and to object (including to direct marketing)
- Your other personal data rights
- How to contact us and exercise your rights
If you would like to know how we collect information about your use of our websites, apps and social media sites, please read our Other Information Collection paragraph here in this document.
Personal data that Quay House collects from you
We collect personal data from your interactions with us, such as when you engage with our websites and apps, visit one of our venues, attend an event at Quay House, or when you email or phone us.
The personal data we collect from you includes:
- The name and contact details that you provide at the time of making an enquiry, when you register as a customer with us and complete forms on our website quayhouse.com.sg (“our website”)
- Your payment and address details, we do not hold credit card details
- Your marketing preferences, including any consent you have given us
- Your name and email address used to share your content from the photo podium
- Information you provide when you complete surveys that we use for research purposes
- Your browser or device information
- Information about your use of our websites and apps
- Your communications with us, including when you report a problem with our site
- Information about your attendance at Quay House events.
Personal data that Quay House receives from third parties:
Sometimes we receive personal data from third parties, in particular:
- You may have asked someone to book or to make an enquiry on your behalf
- Software tell us how you engage with our websites and apps
- Government and law enforcement authorities may provide us with personal identification and background information when they are involved in official inquiries
Why Quay House processes your personal data
This section explains the reasons why we process your personal data and our legal bases for doing so.
If you’ve opted-in to receive information and offers relating to Quay House and our commercial partners (for example by ticking a box on one of our websites or apps), then we’ll provide this information to you by email, post, app notification, or phone.
We also rely on your consent to process information about your use of our websites, apps and social media sites, so that we can improve your browsing experience and deliver online advertising that is relevant to you.
Wherever we rely on your consent to process personal data, you have a right to withdraw that consent.
We process your personal data when necessary to pursue our legitimate interests in the following:
- tailoring our website and communications for you. We collect information about your engagement with us online (such as pages that you have visited on our websites or apps) and combine that with aggregated insights we have about our customer base, to build a fuller understanding of your individual preferences
- carrying out profiling to tailor our marketing information which is most relevant and appropriate to you
- monitoring, improving and protecting our products, content and services
checking the credit or debit card details you provide (to process your payments and prevent fraudulent transactions)
- sending you some types of direct marketing, including by email and post
responding to your comments or complaints
- undertaking, or inviting you to take part in, market research
querying whether you have had an issue completing an online form
preventing, investigating and/or reporting fraud, terrorism, misrepresentation, security incidents or crime
- managing legal claims, compliance, regulatory and investigative matters
- notifying you about changes to our service
You have a right to object to any processing that we undertake for our legitimate interests.
We process your personal data when necessary for contractual reasons, such as to administer your account registration and to provide products and services that you have requested.
We are legally required to process your personal data in cases where we need to respond to certain requests by government or law enforcement authorities.
Who does Quay House share your personal data with?
We may share your personal data with the following recipients:
- commercial partners, so they can advise us how best to communicate with you on their behalf. We do not give your data to partners for them to communicate with you directly.
- third party suppliers involved in: data insights; website hosting; advertising; systems maintenance; database management; identity checking; payment processing; delivery logistics
- government authorities to assist with their official requests and comply with our legal obligations
- our advisers, any prospective bookers advisers, and any new owners of the business(in the event our business is sold or integrated with another business).
How long does Quay House retain personal data?
We retain personal data about your transactions for as long as your account remains active, and for 5 years after (in case you decide to reactivate your account or have queries about it).
We retain personal data relating to your bookings for 5 years from the date of the relevant transaction. This is to understand your booking preferences and to meet our legal and contractual obligations.
Where you have asked us not to send you direct marketing, we keep a record of that fact to ensure we respect your request in future.
We also retain information with the potential to give rise to legal disputes for 7 years from the expiry or termination of any contracts.
We seek to use reasonable organisational, technical and administrative measures to protect personal information within our organisation. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights to withdraw consent and to object (including to direct marketing)
Wherever we rely on your consent to process personal data, you always have a right to withdraw that consent. You also have the right to object to any use of your personal data for direct marketing purposes, as well as to processing that we undertake based on our legitimate interests.
In addition to your rights to withdraw your consent and to object, you have the right to ask us:
- for access to information about your personal data or for a copy of your personal data
- to correct or delete your personal data
- to restrict (i.e. stop any active) processing of your personal data
- to provide you with certain personal data in a structured, machine readable format and to transmit that data to another organisation
These rights may not always apply, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have a compelling legitimate interest in keeping. If this is the case then we’ll let you know when we respond to your request.
How to contact us and exercise your rights
The easiest way to stop receiving information from us is by opting out of communications through the unsubscribe links or your online account (these are present in all our communications with you). You can also correct your registration details through your online account.
We will do our best to assist with any queries you have about your personal data. You can contact us at any time using the contact details below. When you do so, please provide your full name, your preferred contact information and a summary of your query.
Online ticket queries and general information:
If you consider our use of your personal information to be unlawful, you have the right to complain to a data protection authority where you live, work or where you believe a breach may have occurred. This is likely to be the PDPC in Singapore.
The information set out in this policy is provided to individuals whose personal data we process as data controller, in compliance with our obligations under the Personal Data Protection Act 2012.
Other Information Collection Policy
Through your browser or device
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, device performance benchmarks and capabilities, installed plugins, mouse clicks or cursor position, page scroll position, time spent on the services, pages visited, referral pages and keywords used if coming from a search engine, language, Internet browser type and version, the name and version of the services (such as the App) you are using and other anonymous traffic data.
We use this information to ensure that the services function properly and to personalise your experience while using the services.
When you download and use the App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App.
Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the services, pages visited, language preferences, and other anonymous traffic data. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, to personalise your experience while using the services and for online tracking purposes. We can recognise your computer to assist your use of the services. We also gather statistical information about the usage of the services in order to continually improve the design and functionality, understand how the services are used and to assist us with resolving questions regarding the services.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
However, if you do not accept these cookies, you may experience some inconvenience in your use of the services.For example, we may not be able to recognise your computer and you may need to log-in every time you visit the applicable services.
Last updated 24 August 2022.
We suggest that you check back here for updates, as we will update this policy from time to time.